Welcome to the G20 blog, a new tool that will allow us to be more connected.
Here you can find content that will make your travel experience easier, we will solve any doubts you may have, we will give you travel ideas…
In short, we want it to be a common place that helps you to be better informed when choosing and making your trips.
Time for change
It is clear that times are changing. Innovations are continuous and we at G20 do not want to be left behind. If there is one thing we have learned from the times we live in, it is the importance of digitalisation. Being connected at all times to be able to solve any problems that may arise as quickly and personally as possible, no matter what circumstances we find ourselves in.
At G20 we believe in the importance of adapting to change and evolving with it. That’s why we take advantage of the opportunities that arise to improve our services, with the ultimate goal of making your experience as a consumer perfect.
Crisis management and preparedness measures
Thanks to our ability to adapt, we have managed to manage this COVID-19 crisis quite efficiently, with figures that speak for themselves:
- Urgent return of 99.99% of our affected customers.
- To assist and support affected travellers 24 hours a day with our staff.
- Maintain the service we had before the state of alarm.
- Handle 100% of incidents without financial loss.
- Constant information to our customers.
We also have a strict protocol in place to continue to deal with this pandemic in the safest way for you.
- Personalised advice on your trip and destination. We will advise you on all the details.
- We will insure your trip with the maximum possible guarantees, adapting our insurance policies to the new situation.
- “Double Check” protocol. We guarantee that the contracted services comply with the regulations and are operational.
Implementation of our blog
So, after all this, the next step we want to take is the implementation of this new blog.
Another way to stay connected that, we hope, will be useful for you. We will be uploading content every week. Stay tuned to our new publications so you don’t miss anything. Quality content, focused on your needs or concerns.
See you in the next posts!
